Virtual receptionist
An AI receptionist answers your business calls around the clock, books appointments, answers common questions and passes urgent calls to your team.
Book a Free Automation AuditMissed calls are missed customers. A front desk cannot answer every call at peak times, and hiring cover for evenings and weekends is expensive. Traditional answering services take messages but are often limited to scripts and fixed hours. An AI receptionist answers every call straight away, understands what the caller wants and can complete the task during the call, such as checking availability and booking the slot.
No voicemail for new enquiries, including after hours and during busy periods.
Check your calendar and book, move or cancel during the call, then send a confirmation.
Opening hours, location, services and prices from content you approve.
Transfer to your staff or on-call number when a call needs a person.
Every call logged with a transcript and a short summary.
SMS or WhatsApp confirmation after booking and reminders before the visit.
| AI receptionist | Virtual receptionist (human) | Traditional answering service | |
|---|---|---|---|
| Availability | 24/7 | Often business hours or paid extended hours | Often 24/7 |
| Booking during the call | Yes, if connected to your calendar | Yes | Usually takes a message only |
| Handles many calls at once | Yes | Limited by staff | Limited |
| Handles complex or emotional calls | Hands over | Yes | Takes a message |
| Cost model | Usage and set-up | Per minute or per call | Per call or per month |
See our pages on clinics, dental practices, law firms and real estate.
Call intake collects personal details, and in healthcare or legal settings those can be sensitive. We design the receptionist to collect only what is needed, tell callers they are speaking to an AI, give a recording notice where required and keep data in a region and system you approve. If you handle protected health information in the US, HIPAA obligations apply and need to be assessed for your set-up. In the UK, EU and Australia, privacy laws (GDPR and the Privacy Act) apply. This is not legal advice, and we recommend you confirm requirements for your sector.
We review your call types, hours and escalation rules.
Forward your existing number or use a new one, with a fallback to your team.
So bookings and call details land where your team works.
We test scripts on real scenarios, then go live and review logs.
Voicemail records a message. An AI receptionist talks to the caller, answers questions, books the appointment and notifies you, so the caller is helped immediately.
It can take routine calls and after-hours cover. Many businesses keep a person for in-person visitors and sensitive calls, and use the AI for overflow and nights.
It takes a message or transfers the call to a person, with a summary of what the caller said.
Yes. Common integrations are Google Calendar, Outlook, Calendly and practice or booking systems with an API.
We recommend disclosing it at the start of the call, and some regions require it. Voices are natural, but honesty builds trust.
Pricing depends on call volume, telephony, integrations and support. We quote after a free audit.
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Book a free audit. We will review your call volume and show how an AI receptionist would handle it.
Book a Free Automation Audit