Industry

AI Automation for E-commerce Stores

Answer "where is my order?" automatically, recover abandoned carts and automate the back-office work around orders and returns.

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Where automation helps

Order status and tracking

Customers ask on WhatsApp or chat and get live tracking from your store or courier.

Returns and exchanges

Guide the customer through your policy, create the return and update the ticket.

Abandoned cart follow-up

Reminder messages with consent, stopping when the customer buys.

Product questions

Answer sizing, stock and compatibility questions from your catalogue.

Back-office automation

Orders to invoices, stock alerts and supplier emails without manual entry.

Daily performance summary

Sales, returns and support volume in one message each morning.

What to watch for

Marketing messages need customer consent, and WhatsApp has template and opt-in rules.
The bot must only quote prices and stock it can read from your system.
Refunds and disputes should be approved by a person or clear rules.
Payment details must never be collected in chat unless through a secure payment link.

Consent: abandoned-cart and promotional messages need opt-in under WhatsApp policy and local law (for example GDPR and PECR in the UK and EU, CAN-SPAM and TCPA considerations in the US). We set up consent capture and opt-out handling.

How we start

Step 1. Free audit

We look at how enquiries, bookings and admin flow today.

Step 2. Pick one pilot

Usually the task where missed work costs you most.

Step 3. Build with your systems

We connect to your booking, CRM, accounting or practice software.

Step 4. Review and extend

We check results with your team and add the next automation.

A day with support automation

On Monday morning 120 customers ask about weekend orders. The chatbot looks up each order, tells the customer the status and expected delivery, and sends the tracking link. Twelve of them report damaged items; the chatbot collects photos and order details, applies your returns policy and creates tickets for the team with everything filled in. A customer asks whether a jacket runs small; the chatbot answers from the size guide and product notes and offers a link to exchange if it does not fit.

Illustrative example, not a client result. It shows how the automation would behave day to day.

Back-office automations

Create invoices and update accounting when an order is paid.
Alert the buyer when stock falls below a threshold.
Send supplier purchase orders with the right quantities.
Compile a morning report of orders, returns and support volume.

These run on platforms such as n8n or Make, connected to Shopify, WooCommerce, your courier and your accounting software.

Questions to ask any vendor

Where is our data stored, and who can access it?
What happens when the AI is unsure or the customer asks for a person?
How do you test accuracy on our own real cases?
What are the ongoing costs: platform, messaging, calls and model usage?
Who owns the content, configuration and data if we leave?
How does the bot handle refund requests and angry customers?

Frequently asked questions

Can a chatbot connect to Shopify or WooCommerce?

Yes, through their APIs we can read orders, stock and customers and create returns or tickets.

Does it work for stores outside India?

Yes. We work with stores in the US, UK, Australia, India and Europe, and use the channel your customers prefer: web chat, WhatsApp or SMS.

Will it reduce support tickets?

It can resolve routine questions such as order status and policy. Results depend on your ticket mix, and we agree measures before the build.

Can it recover abandoned carts?

Yes, with consent and good timing. We recommend testing message frequency to avoid annoying customers.

Related pages

Browse: Industries · Free automation audit · Pricing · How we work · AI FAQ

Talk to us about your business

Book a free audit and we will show what is worth automating in your day-to-day work.

Book a Free Automation Audit