WhatsApp automation
A WhatsApp chatbot that answers customers in seconds, captures leads and books appointments, and hands over to your team when a person is needed.
Book a Free Automation AuditA WhatsApp chatbot is software connected to your business WhatsApp number through the WhatsApp Business API. Instead of a fixed menu, an AI chatbot understands natural messages such as "do you have a slot tomorrow morning?" or "where is my order?" and answers using your own information: prices, opening hours, policies, catalogue and order status. When it cannot help, it passes the chat to a person with the whole conversation attached.
Replies from your approved content, in the customer's language, at any hour.
Asks the questions your sales team would ask and logs the answers in your CRM.
Books into your calendar, confirms, and reduces no-shows with reminders.
Looks up order status and sends updates from your shop or ERP.
Staff take over any chat from a shared inbox, with history intact.
Contacts, notes and chat history flow to HubSpot, Zoho, Salesforce or a sheet.
| WhatsApp Business app | WhatsApp Business API | |
|---|---|---|
| Best for | One person or a very small team | Automation, several agents, integrations |
| Automation | Basic away and greeting messages | Chatbots, AI agents, workflows |
| Integrations | Limited | CRM, helpdesk, shop, calendar, ERP |
| Team access | A few linked devices | Shared inbox with many agents |
| Set-up | Install and verify | Provider or Meta Cloud API, business verification and message templates |
A chatbot needs the API. We handle the set-up with you: business verification, number registration, message templates and the provider or direct Cloud API connection.
We register your WhatsApp Business API number and verify the business.
It learns from your FAQs, catalogue, prices and policies. Answers come only from approved content.
We connect it to your calendar, CRM, shop or order system so it can book, look up and log.
We test on real questions from your customers, set handover rules, then go live and monitor.
WhatsApp chatbots work best where customers already message businesses: clinics and salons booking appointments, shops answering product and order questions, real estate and education enquiries, and service businesses taking quote requests. In markets where customers prefer SMS or web chat, we can run the same assistant on those channels instead.
A chatbot on WhatsApp gives customers a familiar place to ask questions and get answers, without installing anything. Businesses use WhatsApp bots for support, bookings, order updates and lead capture. The terms "WhatsApp bot" and "WhatsApp chatbot" are used interchangeably, but quality varies a lot: a simple menu bot can only follow fixed options, while an AI chatbot on WhatsApp understands free-text questions and answers from your own information. If you are comparing options, read our guide to the best WhatsApp chatbot for business and the chatbot pricing guide.
WhatsApp marketing automation, such as promotional broadcasts and cart reminders, is allowed only with customer opt-in and approved message templates, and customers must be able to opt out. We set up consent capture, template approval and unsubscribe handling so campaigns follow WhatsApp's policies and local rules. Do not buy contact lists and message them: it risks your number being restricted.
A chatbot on WhatsApp works through the WhatsApp Business API. Customers message your business number as normal and the chatbot replies in seconds. A rule-based bot follows fixed menus. An AI chatbot for WhatsApp reads the question, finds the answer in your approved content and replies in natural language, then hands over to a person when it is unsure or the customer asks.
Related: WhatsApp automation services for reminders and broadcasts, and best WhatsApp automation tools for choosing a platform.
A button bot follows a fixed menu. An AI chatbot understands free-text questions and answers from your content. We often combine both: buttons for common choices and AI for everything else.
Only with customer opt-in and approved message templates. Replies inside the 24 hour customer service window are more flexible. We design flows around these rules.
Yes. Common connections are HubSpot, Zoho CRM, Salesforce, Pipedrive and Google Sheets, plus custom systems through APIs.
It says so and hands over to a person, or takes a message. It is instructed not to guess, and answers only from the content you approve.
English, Hindi and many other languages. We test each language on real customer messages before launch.
No. We handle the set-up and integrations. We need access to your content and the systems the bot will connect to.
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Book a free audit. We will review your customer messages and show what a chatbot can handle.
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