Whiznic Solutions
Both types of bot can be useful. The right choice depends on your use case.
They follow fixed menus and keywords. They are predictable and cheap, but break when users go off script.
They understand natural language and answer from your content, so they handle varied questions and feel more natural.
Use rule-based flows for simple, fixed tasks like a menu or form. Use an AI chatbot for support, sales questions and anything with varied wording. Many solutions combine both.
Restrict the bot to approved sources, add handover to humans and test with real conversations.
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